This privacy notice explains how Lingo Masters processes personal information in connection with its website, course enquiries, level screening, enrolment, and related service administration. It follows the data lifecycle from collection through use, disclosure, retention, and deletion, and applies to users in South Africa and other visitors to the site.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
We may process your name, email address, phone number if provided, inquiry message, learning goals, and level or schedule preferences when you contact us, request a course, complete level screening, or arrange enrolment. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.
Most personal data comes from forms, messages, calls, and booking-related communications. Technical data is collected automatically when you visit the website or use its functions, including contact form submission and basic site operation.
We use essential cookies for site operation and privacy preference cookies to remember your settings. We do not confirm the use of analytics or marketing cookies, and tracking is not enabled on the basis of the facts provided.
You may manage cookie preferences through your browser controls and, where available, site preference tools. Essential cookies support basic operation, while preference cookies help remember privacy choices. If cookies are disabled, some site functions may not work as intended.
We use personal data to respond to enquiries, assess starting level, match learners with suitable groups and timetables, confirm course terms, manage enrolment, support scheduled lessons, and review progress. We also use technical data to maintain website security, deliver forms and messages, and keep the site functioning reliably.
We may share limited information with service providers that help us operate the website, deliver technical functions, or manage communications. Any such recipient is expected to use the data only for the assigned purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data to public authorities, regulators, or other parties when required by applicable law, court order, or lawful request. We may also share information where necessary to protect website security, prevent misuse, or support a legal claim or defence.
Subject to applicable law, you may ask to access, correct, update, object to, or request deletion of certain personal data. You may also raise concerns about how your information is handled and ask for clarification about the processing described in this notice.
To protect privacy, we may need to confirm your identity and understand the scope of your request before responding. Some requests may be limited where the law requires us to keep certain information or where deletion would affect legitimate business records.
We retain personal data for the period needed to handle enquiries, manage course administration, support lesson delivery, maintain security, and meet legal or accounting requirements. When data is no longer required, we delete it or de-identify it where appropriate, subject to any lawful retention duty.
If we make material changes, we will update the policy text on the website and use a suitable notice method where appropriate. The version in force is the one published at the time you access the site, unless a later version is stated.
